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REVOLICTECH
ERP/CRM with AI
Software & Technology Stacks

Enterprise Software Catalog & Architectural Framework

Explore Revolic Tech's certified Microsoft core platforms, custom Thai localization engines, and cutting-edge agentic AI stacks.

Enterprise Architecture Blueprint

5-Tier Integrated Stack

Seamless Cross-Tier Interoperability
Tier 01

Systems of Record

Dynamics 365 ERP, CRM & Thai Tax Compliance

Tier 02

Data & EDI Exchange

BizTalk Server, Azure Integration & X12 / EDIFACT

Tier 03

Low-Code & RPA

Power Apps, Power Automate & Power BI Dashboards

Tier 04

Agentic LLM Intelligence

Azure OpenAI, Semantic Kernel & Tool-Calling Agents

Tier 05

Cloud Infrastructure

Azure SQL, Key Vault HSM & Synapse Analytics

Interactive Architecture Portal

Technical Architecture & Protocol Blueprints

Comprehensive structural diagrams illustrating verified enterprise protocols, message exchange flows, and system integration patterns.

ERP vs CRMBlueprint 1 of 7

ERP vs CRM: Integrated Architecture & Shared Database Blueprint

ERP vs CRM: Integrated Architecture & Shared Database Blueprint
Click to Zoom Blueprint

Comparing back-office Single Source of Truth (ERP) with front-office Customer Engagement (CRM), demonstrating unified data flow from Lead Generation to Order Fulfillment and Inventory Management.

Enterprise ERP & Operations

Microsoft Dynamics 365 Finance & Supply Chain (F&O)

Flagship Enterprise ERP

Scalable, mission-critical global ERP for large enterprise manufacturing and multi-entity operations.

Microsoft's flagship ERP platform designed for complex global supply chains, multi-currency financial consolidation, asset management, and discrete/process manufacturing.

Core Architectural Capabilities:
  • Multi-company global financial consolidation & ledger
  • Advanced warehouse management & supply chain visibility
  • Discrete, process, and lean manufacturing planning
  • Automated vendor procurement & cost accounting
Business ImpactUnified operational visibility across global branches and high-throughput transaction resilience.
Standards, APIs & Protocols:
ODataDual-WriteData Management Framework (DMF)Azure Data Lake Storage
Customer Experience & CRM

Microsoft Dynamics 365 Customer Engagement (CRM)

Intelligent CRM

Omnichannel customer relationship management, sales pipeline velocity, and customer service.

Empower your commercial and customer support teams with end-to-end sales forecasting, automated lead routing, case management, and 360-degree customer insights.

Core Architectural Capabilities:
  • Lead-to-opportunity sales lifecycle automation
  • Customer Service Hub with SLA tracking & case escalation
  • Omnichannel engagement (Email, Chat, LINE, WhatsApp)
  • Deep integration with Microsoft Teams & Outlook
Business ImpactFaster deal close cycles, elevated customer retention, and seamless ERP data synchronization.
Standards, APIs & Protocols:
Dataverse Web APIRESTPower Automate Connectors
Thai Tax & Legal Compliance

Revolic Thai Localization Suite

100% Tax Compliant

Certified Thai Withholding Tax, VAT (PP.30), and e-Tax Invoice/e-Receipt automation for Dynamics 365.

Engineered specifically for Thai accounting and Revenue Department regulations, eliminating manual spreadsheet calculations and legal non-compliance risks.

Core Architectural Capabilities:
  • Automated Withholding Tax (WHT 1, 2, 3, 53 & 50 Tawi certificates)
  • VAT Input/Output Reports conforming to Revenue Dept Form PP.30
  • XML & PDF/A-3 automated e-Tax Invoice generation with digital signing
  • Thai commercial banking payment text file format exports
Business ImpactZero tax calculation errors, rapid month-end closing, and full legal compliance audit readiness.
Standards, APIs & Protocols:
ETDA PDF/A-3RD XML SchemaSHA-256 HSM Digital Signatures
B2B / EDI & Integration

Enterprise Data Integration (EDI) with BizTalk & AIS

B2B & EDI Gateway

High-throughput middleware connecting on-premise ERPs, modern APIs, EDIFACT, and X12 supply chains.

Specialized enterprise middleware integration utilizing Microsoft BizTalk Server 2020 and Azure Integration Services (Logic Apps, APIM, Service Bus) for robust B2B transaction processing.

Core Architectural Capabilities:
  • B2B supply chain gateways for EDIFACT and ANSI ASC X12 standards
  • AS2 protocol communication with high-security MDN receipts
  • Hybrid message transformation between XML, JSON, IDoc, and Flat Files
  • Centralized API Gateway with Azure API Management (APIM)
Business ImpactGuaranteed message delivery with 100% auditability and zero manual data re-entry across partners.
Standards, APIs & Protocols:
EDIFACTANSI ASC X12AS2REST/GraphQLSOAPAzure Service Bus
AI Tech and Agentic Engineering with LLM

AI Tech and Agentic Engineering with LLM

Next-Gen AI Core

Autonomous AI agents and private LLM architectures grounded in your enterprise knowledge base.

Harness modern LLM models, Semantic Kernel, and Azure OpenAI to build autonomous enterprise agents capable of document intelligence, tool-calling API execution, and executive insights.

Core Architectural Capabilities:
  • Enterprise Retrieval-Augmented Generation (RAG) over PDFs and databases
  • Autonomous agents with tool-calling capabilities to trigger ERP actions
  • Strict enterprise data guardrails with zero public model training
  • Multi-turn conversational context in Thai and English
Business ImpactInstant knowledge access, 80% reduction in repetitive queries, and automated cross-system execution.
Standards, APIs & Protocols:
Azure OpenAI ServiceSemantic KernelVector Search / Azure AI SearchLangChain
Low-Code Automation & Apps

Microsoft Power Platform Suite

Rapid Automation

Rapid low-code application development, cloud/desktop RPA, and interactive BI dashboards.

Accelerate digital transformation with Microsoft Power Apps, Power Automate, and Power BI, allowing teams to automate repetitive approval processes and build custom tools in days.

Core Architectural Capabilities:
  • Canvas & Model-Driven Power Apps for web and mobile devices
  • Power Automate cloud & desktop Robotic Process Automation (RPA)
  • Power BI executive dashboards with direct ERP data connectivity
  • Enterprise governance, ALM, and Dataverse security roles
Business ImpactEliminate paper bottlenecks, reduce custom app build time by 70%, and empower data-driven decisions.
Standards, APIs & Protocols:
Microsoft DataversePower FXCustom ConnectorsDirectQuery
Cloud Infrastructure & Data

Microsoft Azure Cloud Platform

Enterprise Cloud Engine

Resilient cloud infrastructure, modern data lakehouses, and high-availability database architectures.

Modernize legacy on-premises servers to Microsoft Azure with zero-downtime migration, geo-redundant backups, Azure SQL managed databases, and enterprise security governance.

Core Architectural Capabilities:
  • Azure Virtual Machines, Virtual Networks, and ExpressRoute hybrid links
  • Azure SQL Database & Managed Instances with automated failover
  • Azure Synapse Analytics & Modern Data Lakehouse pipelines
  • Azure Key Vault, Microsoft Entra ID (Azure AD), and Sentinel security
Business Impact99.99% uptime availability, automated disaster recovery, and elastic cost optimization.
Standards, APIs & Protocols:
Azure ARM/BicepTerraformTLS 1.3ISO 27001 / SOC 2
Enterprise Technology Advisory

Need Guidance on Selecting the Right Microsoft Stack?

Our solution architects evaluate your current systems, integration boundaries, and business goals to recommend a robust, future-proof blueprint.