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ERP/CRM with AI
Software & Technology Stacks

Enterprise Software Catalog & Architectural Framework

Explore Revolic Tech's certified Microsoft & Google Cloud core platforms and cutting-edge agentic AI stacks.

Enterprise Architecture Blueprint

6-Tier Integrated Stack

Seamless Cross-Tier Interoperability
Tier 01

Systems of Record

Dynamics 365 ERP & CRM

Tier 02

Data & EDI Exchange

BizTalk Server, Azure Integration & X12 / EDIFACT

Tier 03

Cloud & On-Premises LLMs

Cloud LLMs (Azure OpenAI, Vertex AI) & On-Premises LLMs

Tier 04

Google Enterprise App (GEA)

GCP, Google Workspace, AppSheet & Gemini AI

Tier 05

Low-Code & RPA

Power Apps, Power Automate & Power BI Dashboards

Tier 06

Multi-Cloud Infrastructure

Microsoft Azure & Google Cloud (GEA) Foundations

Interactive Architecture Portal

Technical Architecture & Protocol Blueprints

Comprehensive structural diagrams illustrating verified enterprise protocols, message exchange flows, and system integration patterns.

ERP vs CRMBlueprint 1 of 7

ERP vs CRM: Integrated Architecture & Shared Database Blueprint

ERP vs CRM: Integrated Architecture & Shared Database Blueprint
Click to Zoom Blueprint

Comparing back-office Single Source of Truth (ERP) with front-office Customer Engagement (CRM), demonstrating unified data flow from Lead Generation to Order Fulfillment and Inventory Management.

Enterprise ERP & Operations

Microsoft Dynamics 365 Finance & Supply Chain (F&O)

Flagship Enterprise ERP

Scalable, mission-critical global ERP for large enterprise manufacturing and multi-entity operations.

Microsoft's flagship ERP platform designed for complex global supply chains, multi-currency financial consolidation, asset management, and discrete/process manufacturing.

Core Architectural Capabilities:
  • Multi-company global financial consolidation & ledger
  • Advanced warehouse management & supply chain visibility
  • Discrete, process, and lean manufacturing planning
  • Automated vendor procurement & cost accounting
Business ImpactUnified operational visibility across global branches and high-throughput transaction resilience.
Standards, APIs & Protocols:
ODataDual-WriteData Management Framework (DMF)Azure Data Lake Storage
Technical BlueprintEmail Inquiry
Customer Experience & CRM

Microsoft Dynamics 365 Customer Engagement (CRM)

Intelligent CRM

Omnichannel customer relationship management, sales pipeline velocity, and customer service.

Empower your commercial and customer support teams with end-to-end sales forecasting, automated lead routing, case management, and 360-degree customer insights.

Core Architectural Capabilities:
  • Lead-to-opportunity sales lifecycle automation
  • Customer Service Hub with SLA tracking & case escalation
  • Omnichannel engagement (Email, Chat, LINE, WhatsApp)
  • Deep integration with Microsoft Teams & Outlook
Business ImpactFaster deal close cycles, elevated customer retention, and seamless ERP data synchronization.
Standards, APIs & Protocols:
Dataverse Web APIRESTPower Automate Connectors
Technical BlueprintEmail Inquiry
B2B / EDI & Integration

Enterprise Data Integration (EDI) with BizTalk & AIS

B2B & EDI Gateway

High-throughput middleware connecting on-premise ERPs, modern APIs, EDIFACT, and X12 supply chains.

Specialized enterprise middleware integration utilizing Microsoft BizTalk Server 2020 and Azure Integration Services (Logic Apps, APIM, Service Bus) for robust B2B transaction processing.

Core Architectural Capabilities:
  • B2B supply chain gateways for EDIFACT and ANSI ASC X12 standards
  • AS2 protocol communication with high-security MDN receipts
  • Hybrid message transformation between XML, JSON, IDoc, and Flat Files
  • Centralized API Gateway with Azure API Management (APIM)
Business ImpactGuaranteed message delivery with 100% auditability and zero manual data re-entry across partners.
Standards, APIs & Protocols:
EDIFACTANSI ASC X12AS2REST/GraphQLSOAPAzure Service Bus
Technical BlueprintEmail Inquiry
Cloud & On-Premises LLMs • Agentic AI

Enterprise AI: Cloud & On-Premises (Local) LLMs & Agents

Cloud & Local LLMs

Autonomous AI agents with hybrid Cloud LLMs (Vertex AI, Azure OpenAI) and private On-Premises (Local) LLMs grounded in enterprise knowledge.

Harness modern Cloud LLMs (Google Vertex AI, Gemini, Azure OpenAI) alongside secure On-Premises (Local) LLMs (Gemma, Llama) with Semantic Kernel and LangChain to build autonomous enterprise agents capable of document intelligence, tool-calling API execution, and zero-leakage enterprise governance.

Core Architectural Capabilities:
  • Hybrid Cloud LLM & private On-Premises (Local) LLM deployment with air-gapped data sovereignty
  • Enterprise Retrieval-Augmented Generation (RAG) over PDFs and internal database tables
  • Autonomous agents with tool-calling capabilities to trigger ERP & cloud actions safely
  • Strict enterprise data guardrails with zero public model training (SOC 2 / ISO compliant)
  • Multi-turn conversational context in Thai and English across Cloud and Local models
Business ImpactInstant knowledge access, 80% reduction in repetitive queries, and automated cross-system execution.
Standards, APIs & Protocols:
Google Vertex AIGemini 1.5/2.0 ProAzure OpenAI ServiceAnthropic ClaudeOn-Premises / Local LLMs (Gemma, Qwen, Deepseek, GLM)Semantic KernelVector Search / AI SearchLangChainvLLM / Ollama
Technical BlueprintEmail Inquiry
Google Enterprise App & GCP

Google Enterprise App (GEA) & Cloud Ecosystem

GEA & Gemini AI

Enterprise Google Cloud Platform (GCP), Google Workspace, AppSheet no-code, and Gemini Generative AI.

Empower distributed enterprise teams with secure Google Workspace collaboration, automated workflows with Google AppSheet, serverless microservices on Cloud Run, and Gemini-powered generative AI productivity.

Core Architectural Capabilities:
  • Google Workspace enterprise administration & BeyondCorp Zero-Trust access
  • Google AppSheet rapid no-code mobile and web workflow automation
  • Serverless microservices on Google Cloud Run and GKE container orchestration
  • Petabyte-scale BigQuery analytics, Looker Studio dashboards, and real-time telemetry
Business ImpactSeamless real-time team collaboration, automated repetitive tasks, and enterprise-grade data security.
Standards, APIs & Protocols:
Google Cloud Platform (GCP)Google Workspace APIAppSheetCloud RunBigQueryGemini Enterprise
Technical BlueprintEmail Inquiry
Low-Code Automation & Apps

Microsoft Power Platform Suite

Rapid Automation

Rapid low-code application development, cloud/desktop RPA, and interactive BI dashboards.

Accelerate digital transformation with Microsoft Power Apps, Power Automate, and Power BI, allowing teams to automate repetitive approval processes and build custom tools in days.

Core Architectural Capabilities:
  • Canvas & Model-Driven Power Apps for web and mobile devices
  • Power Automate cloud & desktop Robotic Process Automation (RPA)
  • Power BI executive dashboards with direct ERP data connectivity
  • Enterprise governance, ALM, and Dataverse security roles
Business ImpactEliminate paper bottlenecks, reduce custom app build time by 70%, and empower data-driven decisions.
Standards, APIs & Protocols:
Microsoft DataversePower FXCustom ConnectorsDirectQuery
Technical BlueprintEmail Inquiry
Multi-Cloud Infrastructure & Data

Multi-Cloud Enterprise Infrastructure: Microsoft Azure & Google Cloud (GEA)

Azure & Google Cloud

Enterprise cloud foundations uniting high-availability Microsoft Azure with Google Enterprise App (GEA / GCP) under unified security.

Modernize enterprise infrastructure across Microsoft Azure (IaaS VMs, Azure SQL Managed Instances, Synapse Data Lakehouses) and Google Cloud / GEA (Google Workspace, Cloud Run microservices, BigQuery analytics) with Zero-Trust federation and 99.99% availability.

Core Architectural Capabilities:
  • High-performance Microsoft Azure IaaS compute, storage, and ExpressRoute hybrid networking
  • Google Enterprise App (GEA) foundations: Cloud Run serverless microservices and BigQuery analytics
  • Unified Zero-Trust identity federation bridging Microsoft Entra ID and Google Cloud Identity
  • Cross-cloud FinOps governance, Reserved Instance / Committed Use optimization, and disaster recovery
Business Impact99.99% multi-cloud uptime, zero vendor lock-in, automated disaster recovery, and 30-50% TCO savings.
Standards, APIs & Protocols:
Microsoft AzureGoogle Cloud Platform (GCP)Azure SQLBigQueryTerraformEntra IDCloud IdentityISO 27001 / SOC 2
Technical BlueprintEmail Inquiry
Enterprise Technology Advisory

Need Guidance on Selecting the Right Microsoft & Google Cloud Stack?

Our solution architects evaluate your current systems, integration boundaries, and business goals to recommend a robust, future-proof blueprint.

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